Hello, since I updated Character Creator 4 and Iclone 8 to the latest versions, I experience an error which didn´t happen with the previous versions. Mostly when I load a a new project, a character or a prop into the scene the programs just shut down without an error message. And when I restart...More
the update to 4.12 has reset the reference location for all the skin gen tools to (C:\Users\public\Documents) I use the Windows 10 function to assign the documents folder to a separate D drive Which uses (D:\Documents ) as it's reference CC4 was able to find all files located on the (D;...More
Dear Sir/Madam: It seems that I don't have the right to use headshot morph slider 1000 content yet, could you please check this out? headshot morph slider 1000 content comes with my purchase of headshot 2. I already downloaded the content, but when I use it, it gives me the watermark and...More
Hello, (I was told by Rampa in Support to contact you) I’ve been working with support to correct the problem (for the last week ticket #246031) that occurred right after and I mean I was working on a project that I’ve been working on for the last two months and reallusion hub notified me that...More
I purchased the full smart hair pack yesterday, and I still cannot access it in the smart gallery. I'm logged with the same account, the 3 smart hairs pack appear in browser, but nowhere in the cc4 gallery: not in purchased items, not in new purchased, not in hair folder, not in recent downloads...More
Hello, The hotfix provided for texture path bug in content manager ( https://drive.google.com/file/d/1ycijcRRYAU71CxFyxebezV1bCyFBruFH/view?usp=share_link ) does not work for me. I have not anything special on my computer (PC / Win10 x64), the computer is on a AD domain and I am admin on...More
I have CC3 and CC4 on the same computer. If I try to use the old version hairs on CC4, the weight maps are disappeared. If I do the same job on CC3, it works well....More
I've just purchased the Hair Builder asset for use in CC4, I've tried logging in/out of both the website and the Reallusion Hub but the content is still not showing in the CC4 content manager (which I've refreshed many times)...More
When I try to download Packs appeared this error: Failed to download content. Please check your internet connection, or contact the author to confirm that the content is still available....More
im facing a issue where i want to buy some here that fits my character. but the download limit for trails is holding me back. i already bought many contents. somehow i would like to see that the limits of trail downloads can go up. it is now holding me back to buy more content....More
