Votes
0
Product:
Character Creator 4
Version:
4.2
Status:
Released in 4.32
Issue 9368
Character Creator 4.2 / Iclone 8.2 crash since Update
Hello,

since I updated Character Creator 4 and Iclone 8 to the latest versions, I experience an error which didn´t happen with the previous versions. Mostly when I load a a new project, a character or a prop into the scene the programs just shut down without an error message.
And when I restart the programs there is no question anymore if I want to restore an autosaved file.

I already contacted Reallusion Support. The solution they provided was to try temp file removal or uninstall and reinstall both programs from the hub. Both solutions didn´t work. Is there anything else I can do to fix this problem?

Best regards

Dominik
OS: Windows 11
Attachment:
  •  19
  •  1981
BugContent ManagerAccuRIGHeadshot
Submitted byTheDCB1985
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COMMENTS (19)
TheDCB1985 
I tested both versions of CC4 and IC8 you provided for several hours now. Both versions run without crashes. That's great. :)
Will these changes be part of a future update so that I can use the regular versions I have installed on my PC?

Best regards

Dominik
TheDCB1985 
Dear Calvin,

I received the CC4 and IC8 special edition software from Mike today. It looks very promising so far. :)
I was able to run CC4 without any Issue. I tested every function I knew where the regular version would crash. I will test both Apps for a few sessions in the upcoming days and will give you feedback. The only thing I cannot test are the headshot plugins. The toolbars are not available in the downloaded versions.
TheDCB1985 
Hey Calvin. Here is the link for the CC4 dmp file. 

https://drive.google.com/file/d/10EU-E94hKPZP0CBz7PEl2ue3iDHHwz3C/view?usp=drive_link

I also have one for Iclone. But both files together are too big for my google drive storage. If you also need the Iclone dmp file let me know.

Greetings 

Dominik
Feedback Tracker Admin 
Hi TheDCB1985,

My bad, I changed the permissions, please try again.
Thank you!

Calvin
Reallusion
TheDCB1985 
Google drive says that I cannot download the files unless you give me permission to do so.
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