Votes
0
Product:
iClone 7
Version:
7.5
Status:
Closed
Issue 6185
iClone7/CC3 don't launch after nVidia driver update
Hello,
since last nVidia driver update 436.02 either iClone and CharacterCreator fail to load!
When clicking on the software the splashscreen appears with "please wait..." on the bottom, then when it should start to load the elements the splashscreen vanishes and the program won't load.

Please help!
OS: Windows 10
Related Issue:   Character Creator 3 (Pipeline) Won't Start (Issue 6288)Crash on load (Issue 6271)fails to load (Issue 6259)Iclone 7 wont start (Issue 6240)iClone and Character Creator doesnt open (run/launch) (Issue 6236)Iclone 7 hangs up by itself. (Issue 6228)it's not openig (Issue 6226)Not running (Issue 6225)Iclone, CC2, CC3 not initializing after major updates. (Issue 6223)Iclone 7.6 Will Not Launch (Issue 6221)iC (and CC) failed to start after NVidia driver installation (Issue 6220)CC3 Quits on launch (Issue 6217)can't startup (Issue 6213)Doesn't start iclone 7. What can I do? (Issue 6208)The app crash at start after splash screen after update to 3.04 (Issue 6203)iClone 7 and Character Creator crashes on splash screen startup (Issue 6197)Character Creator closes (crashes?) immediately after launch (Issue 6189)
  •  27
  •  168950
Bug
Submitted byMatt GH
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COMMENTS (27)
santi.cerdan 
Thanks for your comments.
Although it is not the right answer, we should give to Reallusion some time to solve this problem.
Please, can you tell me where I can download (link) and the version number?
Thanks
Santi
DialogueTrainer 
In my case installing version 431.60 of the nvidia drivers was enough to solve this temporarily, but as ian_11 indicated this issue needs to be fixed on Reallussion's side as users can't be expected to hold off on updating graphics drivers forever.
DialogueTrainer 
Am having the same issue. iClone and CC3 won't start and just installed an Nvidia driver update.
ShadyKillas69 
This is the event viewer log (I posted it on another ticket as well) and yes this needs a fix a rollback is just a bandage.
Faulting application name: CharacterCreator.exe, version: 3.0.1422.1, time stamp: 0x5c6fdfd7
Faulting module name: nvwgf2umx.dll, version: 26.21.14.3602, time stamp: 0x5d570b20
Exception code: 0xc0000005
Fault offset: 0x00000000006d8594
Faulting process id: 0x2de8
Faulting application start time: 0x01d55aa808b9bde9
Faulting application path: C:\Program Files\Reallusion\Character Creator 3\Bin64\CharacterCreator.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvwgf2umx.dll
Report Id: ed041e88-5db7-48d2-9f65-21d84a400652
Faulting package full name: 
Faulting package-relative application ID:
ian_11 
Rolling back to Nvidia driver is not a solution it's a fudge please fix this issue
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