Votes
0
Product:
Character Creator 3
Version:
3.1
Status:
Closed
Issue 6213
can't startup
I'm having problems with character creator 3.1. it wont startup.
when i try to open, the small popup screen appears and dissapears a few seconds after.

i also looked at the taskmanager but there is nothing to be found.
OS: Windows 10
  •  5
  •  1172
Bug
Submitted byobjectnull Aug 29, 2019
1
COMMENTS (5)
Feedback Tracker Admin Oct 23, 2019
Hi, objectnull,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin Sep 4, 2019
Hi objectnull,

Glad to see it worked after you rolled back driver, but we'll keep in touch with nVidia and try to fix the issue properly!
Thank you for your help and patience!

Calvin
Reallusion.
objectnull Aug 30, 2019
Going back to Nvidia 431.60 did the trick.
Feedback Tracker Admin Aug 30, 2019
Hi, objectnull,

Please check this issue and see if this is your case?
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

If your nVidia driver is 436.02 or above, please roll back your display driver to the previous 431.60 for now, we are working on it to find a solution.

For more information about this issue:

https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1

Regards,
Donnie
Reallusion
Attensi AS Aug 29, 2019
It's the same for me, after updating I can't open CC3
Feedback Tracker Admin Oct 23, 2019
Hi, billing_49,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin Aug 30, 2019
Hi, billing_49,

Please check my last comment here and see if it's your case too?

Regards,
Donnie
Reallusion
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