Doesn't start iclone 7. What can I do? - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.5

Status:
Closed

Issue 6208

Doesn't start iclone 7. What can I do?

I attach a video where you can see that iclone 7 does not start.
What I can do?

View file DxDiag

OS: Windows 10

Related Issue: iClone7/CC3 don't launch after nVidia driver update (Issue 6185)

Duplicate Issue: iClone7/CC3 don't launch after nVidia driver update

Attachment:

5
3262

Bug General

Submitted bysanti.cerdan 2019/08/27 23:59:46

1

COMMENTS (5)

Feedback Tracker Admin 2019/10/23 08:02:30

Hi, santi.cerdan,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion

santi.cerdan 2019/08/28 11:33:09

Thanks

Feedback Tracker Admin 2019/08/28 10:36:21

Hi santi.cerdan,

Please download from here:
https://www.nvidia.com/Download/Find.aspx

Molly
Reallusion

santi.cerdan 2019/08/28 09:43:28

Thanks for your comments.
Although it is not the right answer, we should give to Reallusion some time to solve this problem.
Please, can you tell me where I can download (link) and the version number?
Thanks
Santi

Feedback Tracker Admin 2019/08/28 02:35:06

Hi, santi.cerdan,

It was caused by the latest nVidia driver update 436.02, please roll back your display driver to the previous version for now, we are working on it to find a solution.
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

Regards,
Donnie
Reallusion

1