Votes
0
Product:
iClone 7
Version:
7.6
Status:
Closed
Issue 6220
iC (and CC) failed to start after NVidia driver installation
Both iC and CC failed to start after installation latest NVidia Game Ready driver v436.15.
After rolled back to NVidia Studio driver v431.70 both applications started normally.

OS - Windows 10 Pro x64 with all latest updates.
Video card - NVidia GTX 1060 6G,

Ev. Log:
Faulting application name: iClone.exe, version: 7.60.3202.1, time stamp: 0x5d4361c7
Faulting module name: nvwgf2umx.dll, version: 26.21.14.3615, time stamp: 0x5d620d85
Exception code: 0xc0000005
Fault offset: 0x00000000006d86e4
Faulting process id: 0x14f8
Faulting application start time: 0x01d55fdd5c5ede7e
Faulting application path: D:\Reallusion\iClone 7\Bin64\iClone.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvwgf2umx.dll
Report Id: 97b8c154-b313-4d25-9db9-64a5bd5f0769
Faulting package full name:
Faulting package-relative application ID:
OS: Windows 10
Related Issue:   iClone7/CC3 don't launch after nVidia driver update (Issue 6185)
Attachment:
  •  3
  •  1432
BugGeneral
Submitted byVit3D Aug 31, 2019
1
COMMENTS (3)
Feedback Tracker Admin Oct 23, 2019 
Hi Vit3D,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin Sep 2, 2019 
Hi Vit3D,

We are working on it to find a solution.Now there are two workarounds:

1. Roll back your display driver to the previous version
2. Updating NVidia Studio Driver to latest version (431.70): Go to Geforce Experience , then press the 3 dots menu and choose Studio Driver on drivers tab 

Molly
Reallusion
animagic Sep 1, 2019 
This is a known issue that RL is working on with Nvidia.
1