Votes
0
Product:
iClone 7
Version:
7.6
Status:
Closed
Issue 6221
Iclone 7.6 Will Not Launch
Both Iclone 7.6 and CC3 fail to launch. Need support.
OS: Windows 10
Related Issue:   iClone7/CC3 don't launch after nVidia driver update (Issue 6185)
Attachment:
  •  4
  •  1986
Bug
Submitted byvincent.r.logiudice
1
COMMENTS (4)
Feedback Tracker Admin 
Hi vincent.r.logiudice,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin 
Hi vincent.r.logiudice,

It was caused by the latest nVidia driver update 436.02.We are working on it to find a solution.

Now there are two workarounds:

1. Roll back your display driver to the previous version
2. Updating NVidia Studio Driver to latest version (431.70): Go to Geforce Experience , then press the 3 dots menu and choose Studio Driver on drivers tab 

Molly
Reallusion
vincent.r.logiudice 
Thanks, I figured it out earlier and haven't had a chance to close this out.  This required a clean uninstall using "DDU". See below for event log:

These were my steps taken:

-D/L 419.67

-Download DDU (get the 18.0.0.1 or NEWER)

-Disconnect network.

-Msconfig > Boot(tab) > Boot Option> check the SAFE BOOT ... Apply and Reboot.

-Run DDU
-Select: NVIDIA Software and drivers
-Select: Clean, do not restart

-Back in normal Windows:

-Install the NVIDIA 419.67 driver
-Finish the Install

-Reboot

------------------------------------------------------------------------------------------------------------------------------------------------------------

"Faulting application name: iClone.exe, version: 7.60.3202.1, time stamp: 0x5d4361c7
Faulting module name: nvwgf2umx.dll, version: 26.21.14.3602, time stamp: 0x5d570b20
Exception code: 0xc0000005
Fault offset: 0x00000000006d8594
Faulting process id: 0x43e0
Faulting application start time: 0x01d5603190c95126
Faulting application path: D:\Program Files\iClone 7\iClone 7\Bin64\iClone.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_eb3f12ba151134cc\nvwgf2umx.dll
Report Id: c15b8bf5-fff6-4d77-a8db-8adf9d537b8a
Faulting package full name: 
Faulting package-relative application ID: "
animagic 
I assume you have and NVidia GPU. Roll back to driver version 431.60.

Also, please check previous FT entries, as your issue was already mentioned.
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