87 issues found

3

Votes
Active
I cannot sync content and get the error messages shown in the pictures every time I open the iClone and CC4 apps.
I have uninstalled and reinstalled, but this did not correct it. In fact, when I did the reinstalls, I got a message that I was disconnected from the internet, which is incorrect...More
  •  2
  •  570
Bug
Submitted by clone_rep Nov 17, 2023

0

Votes
Assigned
I am running windows 11 on an orion predator, this machine is a newer desktop just for media creation.
When I tried to do the most recent update to Iclone 8, character creator, and cartoon animator, reallusion hub was able to download the software but failed to install. I tried both the default...More
  •  2
  •  844
Submitted by Plumbmonkey Sep 25, 2023

0

Votes
Active
Faceware RT Trial is not showing on Products or Add-ons.
1. install trial version of Faceware RT.
2. Rebooting Your Computer after complete installing....More
  •  2
  •  278
Bug
Submitted by cesmile Jun 16, 2023

0

Votes
Released
You guys need to be aware that while reallusion hub is running in the background I get HUGE packet loss and latency. It causes giant stutters in my connectivity and literally makes any motion capture, VoiP or gaming impossible,. It took me hours of troubleshooting but I have absolutely nailed...More
  •  2
  •  1661
Bug
Submitted by aew928 May 10, 2021

0

Votes
Assigned
Real issue to reproduce -- set your Windows scaling to 150% (as some of us old folks/visually challenged have to do) and you can't see the hub anymore, unlike ANY other Windows program I've ever installed or used (it disappears offscreen completely with no way to get it back)....More
  •  2
  •  2769
Bug
Submitted by Kelleytoons Feb 16, 2021

0

Votes
Closed
I'm doing some mocap work and have found that I can't use the room where my main PC is located because of magnetic interference. I'm therefore using a laptop so I can record in a better location.
I went to install iClone on the laptop but the My Accounts page mentions the following:
"You can...More
  •  2
  •  3420
Submitted by jerome.dipietro Nov 3, 2020

0

Votes
Closed
Email Address:
n_gella@hotmail.com
Order Number:...More
  •  2
  •  702
Submitted by elfort Sep 9, 2020

0

Votes
Not Reproducible
When I open Reallusion Hub I get the message "Cannot read rlcontent file" and says "installation not complete"...More
  •  2
  •  914
Submitted by richard.syal Aug 3, 2020

1

Votes
Active
не устанавливает smart gallery при загрузки показывает 99%...More
  •  2
  •  1243
Bug
Submitted by alik.asdf2014 Apr 14, 2020

0

Votes
Closed
The hub will not install as user or administrator. Updated Windows and Intel, turned off DEP, unblocked in properties, allowed firewall access in McAfee, restarted after downloading, ran windows 10 install troubleshooter, and tried another hub copy. I click on the installer and allow it...More
  •  2
  •  1648
Bug
Submitted by virtual_engine Nov 29, 2019