Votes
0
Product:
Reallusion Hub
Version:
5.2
Status:
Assigned
Issue 10789
please re-install reallusion hub / module initialization failed
I am running windows 11 on an orion predator, this machine is a newer desktop just for media creation.
When I tried to do the most recent update to Iclone 8, character creator, and cartoon animator, reallusion hub was able to download the software but failed to install. I tried both the default path and several custom paths.
My goal is to re-install my purchases onto this machine along with the plug-ins I bought. Please advise on next steps.
Thank you,
Gregg
OS: Windows 11
Attachment:
  •  2
  •  849
BugContentsGeneral
Submitted byPlumbmonkey Sep 25, 2023
1
COMMENTS (2)
david.jenkins Nov 8, 2023 
Hi, I’m having the exact same problem. Attached is my log file. david.jenkins@ghettomedia.com.au
Feedback Tracker Admin Oct 12, 2023 
Thanks for your feedback and sorry for the late reply.

Suggest do the following:

1. Kindly check the below file whether is exists & the file permission has full control.
C:\Users\Public\Public Documents\Reallusion\setup.iss

If the file is not exists, copy the file (setup.iss)
from:
C:\Program Files\Common Files\Reallusion\LiveUpdate\Config\
to:
C:\Users\Public\Public Documents\Reallusion\

2. If your AP is installed in a location that requires a network connection (Ex: One Drive), please check whether the network connection is normal, or try re-install  in another location.

If the problem persist, please provide us with the most recent Hub log file?

Kindly send us all the log files located within the following folder and compress in zip file to attach.
Folder Path: C:\Users\%username%\AppData\Local\Reallusion\RLLauncherLogs

Allen
Reallusion
1