Votes
0
Product:
Reallusion Hub
Version:
4.07
Status:
Not Reproducible
Issue 7094
Canot read rlcontent file
When I open Reallusion Hub I get the message "Cannot read rlcontent file" and says "installation not complete"
OS: Windows 10
  •  2
  •  714
General
Submitted byrichard.syal
1
COMMENTS (2)
Feedback Tracker Admin 
Hi richard.syal,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Please capture a screen video to illustrate your operation, and find the log file of the Reallusion Hub from here:
C:\Users\%username%\AppData\Local\Reallusion\RLLauncher.log

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1