Votes
0
Product:
Reallusion Hub
Version:
4.07
Status:
Closed
Issue 6478
hub will not install
The hub will not install as user or administrator. Updated Windows and Intel, turned off DEP, unblocked in properties, allowed firewall access in McAfee, restarted after downloading, ran windows 10 install troubleshooter, and tried another hub copy. I click on the installer and allow it to make changes to the hard drive and then nothing happens. Also looked for RL_******** token files in registry but do not have. Not sure what else to try.
OS: Windows 10
Attachment:
  •  2
  •  1650
Bug
Submitted byvirtual_engine Nov 29, 2019
1
COMMENTS (2)
virtual_engine Dec 12, 2019 
The issue was resolved with support suggesting incomplete windows updates.  Loaded in a new copy of windows and all installed well.  Thank you.
Feedback Tracker Admin Dec 9, 2019 
Thank you for your feedback.

Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1