Votes
0
Product:
Reallusion Hub
Version:
4.09
Status:
Released in 4.09
Issue 7909
Huge packet loss while Reallusion apps are running
You guys need to be aware that while reallusion hub is running in the background I get HUGE packet loss and latency. It causes giant stutters in my connectivity and literally makes any motion capture, VoiP or gaming impossible,. It took me hours of troubleshooting but I have absolutely nailed it down to your program. The first screenshot is with Reallusion hub open, and the second is with it closed. Please fix this. No program should impact network performance in this way.

UPDATE: This happens when any Reallusion program is running.
OS: Windows 10
Attachment:
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Bug
Submitted byaew928 May 10, 2021
1
COMMENTS (2)
Feedback Tracker Admin Jun 25, 2021 
Hi aew928,

We can already reproduce this issue. We apologize for the inconvenience and hope it can be sorted out shortly.

Allen
Reallusion
Feedback Tracker Admin May 26, 2021 
Thank you for your feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Your help is highly appreciated.

Allen
Reallusion
1