Votes
0
Product:
iClone 7
Version:
7.02
Status:
Released in 7.2
Issue 3631
iClone crashes on launch.
Launching iClone 7 it immediately crashes with the following error. iClone 7 AP has stopped working. Windows will close the program and notify you if a solution is found. I just downloaded the trial versions of iClone 7 Exchange and Character Creator 2.0 on 11/8/2017. Exchange launches, both iClone and CC crash on launch.
OS: Windows 10
Related Issue:   Crash on launch when laptop is plugged to a dock (Issue 3668)Chaaracter Creator 2 crashes on launch (Issue 3632)
Attachment:
  • iClone_Crash.png
  •  5
  •  3361
General
Submitted byjscowcroft
1
COMMENTS (5)
Feedback Tracker Admin 
Hi, James,

You might want to try follow the instructions here to manually assign iClone and Character creator to run with the independent display card, your GTX 1070, that might be able to let you use iClone and your USB Dock at the same time.
https://forum.reallusion.com/Topic212526-386-1.aspx

Reallusion
jscowcroft 
Unplugged Dock,  Driver for Dell SuperSpeed USB3.0 Docking Station (D3100/D3000). And plugged Monitor and Keyboard directly into laptop both programs launched correctly. Seems to be a dock driver issue.
WayN 
Hi jscowcroft~

Thanks for your help on sending us the Dxdiag.txt file~

Could you try removing all the USB display link device before starting iClone && Character creator ?

And try setting iClone & Character creator to use NVIDIA display card following the instruction here

https://forum.reallusion.com/Topic212526-386-1.aspx

Don't hesitate to let us know if it didn't work~

I apologize again for the inconvenience, and thanks for your help !
Feedback Tracker Admin 
Hi, James,

Please help to find and provide the startup log files for iClone 7 and Character Creator 2 in this location:
%localappdata%\Reallusion\

The startup log files are more useful than the dump files in the crash on launch type of errors.

Also please provide the DxDiag.txt of your system, it will also help to find the cause.
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Your help is highly appreciated.

Reallusion
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3631" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
1