Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Assigned
Issue 11890
Program Crashed and shut down
Again, the program crashed while adjusting "transform" positions &/or size.

I am still unable to find the crash dump file per your instructions via email.
OS: Windows 11
  •  8
  •  70
Submitted by121jon331 Mar 19, 2025
1 2
COMMENTS (8)
121jon331 Mar 28, 2025
Another Crash this morning... no crashdump file... here's the recovery project.

https://drive.google.com/file/d/14ScQ98Bf10_Fi66sZH-c2BwU-ZTJqrUm/view?usp=sharing
121jon331 Mar 27, 2025
Hi again... It just crashed again.... just after 2pm pst. Here is the project file.

https://drive.google.com/file/d/1jdaIplMHD1XOfgx4yfIvaXwJLFrqZe8g/view?usp=sharing

It still did not create a new crashdump file.... pic below.
Attachment:
  • Screenshot 2025-03-27 141627.png
121jon331 Mar 27, 2025
Here you go.

https://drive.google.com/file/d/1WkP0u4ozVejwbZqR6Jn5coahBDgz3ted/view?usp=sharing

I am still confused as to why there isn't a current crashdump file ... for example...from yesterday???

Thanks,
Jon
121jon331 Mar 26, 2025
Private Comment
Feedback Tracker Admin Mar 27, 2025
Hi 121jon331,

In your first screenshot, there is a file named CartoonAnimator.exe.13120.dmp inside the CrashDump folder. This file contains information related to the crash. Could you provide this file to us?

Allen
Reallusion
Feedback Tracker Admin Mar 25, 2025
Hi 121jon331,

I'm glad your issue has been resolved. I will submit your project to the development team for further review. Thank you.

CTA5_WER_ON.reg only needs to be executed once. If a crash occurs afterward, a .dump file can be found in the path described in the message.

Allen
Reallusion
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