Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Assigned
Issue 11890
Program Crashed and shut down
Again, the program crashed while adjusting "transform" positions &/or size.

I am still unable to find the crash dump file per your instructions via email.
OS: Windows 11
  •  11
  •  124
Submitted by121jon331 Mar 19, 2025
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COMMENTS (11)
121jon331 Apr 2, 2025
Please forgive me if this is too simple a question....I am new to animation and still learning your animation program.
 
1) How do I create accurate timing for the animated video if I remove the audio file?

2) I have been unable to figure out how to load an .mp3 audio file (audio script) for the animation. As a result, I loaded the file into the SoundFX1 track.
Is this a proper way to do this?

3) If (2) is not proper, how do I load an audio script into a "Script" timeline? ... the  "Create > Create Script" button is dead and does not allow me to "create a script".

4) Is this crash problem due to the "size" of the audio script (full 8 minutes)? Since my projects are usually less than 20 or 30 seconds, is it necessary to cut my script into smaller files?

Thank you so much for your help.
Jon
Feedback Tracker Admin Apr 2, 2025
Thanks for your reply and feedback.

RD found from the crash dump file you provided that the crash might be related to the audio. Could you help test by reloading or removing the audio source to see if the problem still occurs?

You can reply under the same Feedback Tracker ID instead of creating a new one. This way, your issue will be less scattered.

If problem still exist, please contact our TS support team, they will give you help within 48 hrs.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

Allen
Reallusion
121jon331 Apr 1, 2025
The program continues to crash... almost every day. 

Today, working on a short 12 sec clip... adjusting the opacity of a prop, and the program crashed. I searched for the crashdump file... but nothing is there. 
Fortunately, it provided a recovery file ... (sometimes it does not). The project recovery file is below.

https://drive.google.com/file/d/1PhYbavFNTUIzRMZVjdO7tZgcKYKbTnvG/view?usp=sharing
121jon331 Mar 28, 2025
Another Crash this morning... no crashdump file... here's the recovery project.

https://drive.google.com/file/d/14ScQ98Bf10_Fi66sZH-c2BwU-ZTJqrUm/view?usp=sharing
121jon331 Mar 27, 2025
Hi again... It just crashed again.... just after 2pm pst. Here is the project file.

https://drive.google.com/file/d/1jdaIplMHD1XOfgx4yfIvaXwJLFrqZe8g/view?usp=sharing

It still did not create a new crashdump file.... pic below.
Attachment:
  • Screenshot 2025-03-27 141627.png
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