Hi janderson34 Sorry for the late reply. After looking into the issue,This issue could be related to the Content Pack not being fully loaded. You can try reinstalling the Characters Pack from the Free Resource section. If this still doesn't resolve your issue, you might need to record a tutorial video and upload it to YouTube or Google Drive for further assistance. Kayla Realluison
Hi janderson34 Don't know if you have solved the problem yet. I hope you can help us by recording an operation video and uploading it to YouTube or Google Drive. Kayla Realluison