Shut down while adjusting transition

Votes
0

Product:
Cartoon Animator 5

Version:
5.33

Status:
Assigned

Issue 11878

Shut down while adjusting transition

I was in the middle of adjusting the size and transition of a prop image and the program shut down.

OS: Windows 11

Bug Animation

Submitted by121jon331 Mar 12, 2025

COMMENTS (2)

121jon331 Mar 17, 2025

I turned on the dump file creating - "CTA5_WER_ON.reg" last week. Today, the program crashed again while making adjustments to the "Transform" movements, etc. I visually searched for and did a "File Explorer" search for the  %APPDATA%\CartoonAnimator\CrashDump but was unable to find this file.

Until I am able to provide you with the CrashDump file, sending you the project seems mute. 

Is there a way to verify that the "CTA5_WER_ON.reg" is actually running?

Thanks,
Jon

Feedback Tracker Admin Mar 13, 2025

Thanks for your reply and feedback.

Please provide your ctProject and crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion