Votes
1
Product:
Character Creator 4
Version:
4.5
Status:
Assigned
Issue 11510
Programm Crash by loading Hair in CC4 4.5 and IC8 8.5 since Update
Dear Ladies and Gentlemen

Since updating IC8 to 8.5 and CC4 to 4.5, both programs crash when loading hair from my content
These hair pieces, which I converted from fiber mesh hair from DAZ Studio, among other things, were no problem loading in the previous versions.
Now both programs crash even at the lowest resolution in the viewport.
I don`t know why?
Maybe someone can help me with this Problem or have the same Problem.
Attached I have pictures of the hairpieces and a loading process.

kind regards
OS: Windows 10
Attachment:
  •  5
  •  149
BugContentsContent Manager
Submitted bygherie74
1
COMMENTS (5)
pinkallproductions 
Hello, same issue here. Any fix for this?
Feedback Tracker Admin 
Hi pinkallproductions,

Same, you can temporarily put the hairs which caused crash in another folder.

Molly
Reallusion
pinkallproductions 
It is not custom, it was purchased from the marketplace. And nothing shows up in the custom hair folder as it is
Feedback Tracker Admin 
Hi pinkallproductions,

There is a workaround.Please move custom hair to another folder except for Reallusion Custom folder.We will fix it as soon as possible.

Molly
Reallusion
gherie74 
Now it's the case that I can no longer access my own content without both programs crashing.
If I can no longer access my Library, then IC8 and CC4 are unusable for me.
I hope you can help me soon.
Feedback Tracker Admin 
Hi gherie74,

I'm sorry for your bad experience.Please cut your custom hair contents to another folder,then try it again.We will fix it as soon as possible.

custom hair folder path:
C:\Users\Public\Documents\Reallusion\Reallusion Custom\Hair

Molly
Reallusion
Kyoko Studio 
I think it is the same issue as Issue 11518. Please help...
gherie74
Private Comment
Feedback Tracker Admin 
Hi gherie74,

I have got it.Thanks.

Molly
Reallusion
Feedback Tracker Admin 
Hi gherie74,

I can't download from you link,please allow me to access.Thanks.

Molly
Reallusion
Feedback Tracker Admin 
Hi gherie74,

Thank you for your feedback.

I can't repeat it.Can you provide your project file to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1