Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Not Reproducible
Issue 11844
Program have crashed
Program have crashed when i was change my character face. The name of the fuction "Face key Editor". When i was choosing "Templete" the program get stuck and then fully closed.
OS: Windows 11
  •  2
  •  32
CharacterAnimation
Submitted bysaminoglass21 Feb 28, 2025
1
COMMENTS (2)
Feedback Tracker Admin Mar 24, 2025 
Hi saminoglass21,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin Mar 3, 2025 
Thanks for your reply and feedback.

1. Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

2. Please provide your ctProject file to help us identify the problem.

3. Please provide your crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1