Votes
0
Product:
Character Creator 4
Version:
4.02
Status:
Assigned
Issue 9318
Gap in UE4.27 between floor and root when trying to export a character from Character Creator 4
1 - Create a new project with UE4.27.2 / Template "Thrid Person" ( with plugin Reallusion "Auto_Setup" 1.22 or 1.23 )
2 - Export a character with Unreal setup from Character Creator 4.02
3 - Import the character in UE4.27.2 project with the UE4_Mannequin_Skeleton
4 - first check : open the skeletal_mesh : you can see the gap between floor and root bone.
5 - second check : drag & drop the skeletal mesh in a level, tape the "end" key to snap the skeletal_mesh to the first physical : you can see the gap too
6 - third check : the thumbnail of the skeletal_mesh : you can see the gap too

It not happen with previous version
OS: Windows 11
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BugPipeline (Export/Import)CharacterAuto Setup for Unreal
Submitted byPatrick_AIV
1
COMMENTS (2)
Feedback Tracker Admin 
Hi Patrick

Thanks for your feedback.
We've checked this issue and reported it to our engineer, they'll check the problem!

Regards.
Tina
Patrick_AIV 
note: in maya the import of the same fbx is ok, but still a issue with the Unreal import.
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