Votes
0
Product:
Character Creator 4
Version:
4.02
Status:
Assigned
Issue 9318
Gap in UE4.27 between floor and root when trying to export a character from Character Creator 4
1 - Create a new project with UE4.27.2 / Template "Thrid Person" ( with plugin Reallusion "Auto_Setup" 1.22 or 1.23 )
2 - Export a character with Unreal setup from Character Creator 4.02
3 - Import the character in UE4.27.2 project with the UE4_Mannequin_Skeleton
4 - first check : open the skeletal_mesh : you can see the gap between floor and root bone.
5 - second check : drag & drop the skeletal mesh in a level, tape the "end" key to snap the skeletal_mesh to the first physical : you can see the gap too
6 - third check : the thumbnail of the skeletal_mesh : you can see the gap too

It not happen with previous version
OS: Windows 11
Attachment:
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BugPipeline (Export/Import)CharacterAuto Setup for Unreal
Submitted byPatrick_AIV Feb 17, 2023
1
COMMENTS (2)
Feedback Tracker Admin Feb 24, 2023 
Hi Patrick

Thanks for your feedback.
We've checked this issue and reported it to our engineer, they'll check the problem!

Regards.
Tina
Patrick_AIV Feb 21, 2023 
note: in maya the import of the same fbx is ok, but still a issue with the Unreal import.
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