Freeze and crash - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.21

Status:
Released in 7.22

Issue 3880

Freeze and crash

I'm loading simple scenes into iclone 7 (Warlords's space background, several free planets, and reallusion sun. As soon as I scroll or try to drag another item into the scene, the darn thing locks up and crashes. Anybody got any suggestions?

I got Win 10, GTX 1080, I7 7700K, 64 GB Memory, etc.

I'm not super tech savvy so if you start talking techie please dumb it down. I bought the spec's that a support person from Reallusion suggested. Last thing I expected was this darn super computer to crash.

OS: Windows 10

Related Issue: Billboards from older packs seem to cause crash (Issue 3889)

4
2897

Bug General

Submitted byMentalman 2018/04/22 23:43:37

COMMENTS (4)

Feedback Tracker Admin 2018/05/21 02:56:32

Thank you for your feedback.

Previously we can not reproduce this issue, later we found that it could be caused by a ROV defect in recent versions of nVidia GTX 9 & 10 series display drivers.
We can only bypass this error for now, but there are still a few cases that cannot be solved.

If you are using GTX 9/10 series display card and having the following issues in iClone 7:
* Freezing issue while rendering video.
* Crash caused by Billboards contents.

Please do the following steps for the workaround:
1. Download this zip file:
    https://drive.google.com/open?id=1SmpkoGXXHpEpRbUY9_wjthkYIA6PRDJk
2. Unzip, and run the IC-7-Rov-OFF.reg to turn off the ROV feature in iClone.
3. Restart iClone.

Please let us know if the issue can be solved by turning off the ROV.

We will update iClone to avoid the crash caused by ROV issue in next patch.

Reallusion

Feedback Tracker Admin 2018/04/24 09:32:31

Hi Mentalman,

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Your help is highly appreciated.

Reallusion

Mentalman 2018/04/23 16:57:11

Hey, 

I think I might have figured the problem,  The Reallusion free Sun in the market place store might be the cause of my three day head ache.  Could you input it into your software and see if you get the same issue?   You might need to put in Warlords's free space globe too to recreate my results.  I decided to test every prop in my scene and the free Sun froze up every time.    

If this is the case, do you have a tutorial on how to create a Sun that would work for ic7 7.2 without issue?   I assume everything offered and sold in the Market Place and Content Store has been tested to work with iclone.  Please advise.

Feedback Tracker Admin 2018/04/23 03:43:27

Thank you for your feedback.

Please provide your iClone project file, the system information file, and the iClone crash dump file for further checking.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/uVs6WN

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3880" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion