Votes
0
Product:
iClone 7
Version:
7.21
Status:
Released in 7.22
Issue 3889
Billboards from older packs seem to cause crash
Steps:

Load a billboard prop from an older pack, like Special Effects Vol.2 Natural Phenomenon.
I used one of the face-cam billboard moons.
iClone hangs, and eventually crashes.
OS: Windows 10
Related Issue:   Freeze and crash (Issue 3880)
  •  2
  •  2491
Bug
Submitted byRampa Apr 26, 2018
1
COMMENTS (2)
Feedback Tracker Admin May 11, 2018 
Thank you for your feedback

Root cause: nVidia GTX 9 & 10 series display card has the "ROV" feature, but there is a ROV defect in recent updated driver witch will cause iClone to crash. 
We can only bypass this error for now, but there are still a few cases that cannot be solved.

If you are using GTX 9/10 series display card and having the following issues in iClone 7.21:
* Freezing issue while rendering video.
* Crash caused by Billboards contents.

Please do the following steps for the workaround:
1. Download this zip file:
    https://drive.google.com/open?id=1SmpkoGXXHpEpRbUY9_wjthkYIA6PRDJk
2. Unzip, and run the IC-7-Rov-OFF.reg to turn off the ROV feature in iClone.
3. Restart iClone.

We will update iClone to avoid the crash caused by ROV issue in next patch.

Reallusion
wires May 2, 2018 
I can confirm this on my system.
1