Votes
0
Product:
iClone 7
Version:
7.21
Status:
Released in 7.22
Issue 3889
Billboards from older packs seem to cause crash
Steps:

Load a billboard prop from an older pack, like Special Effects Vol.2 Natural Phenomenon.
I used one of the face-cam billboard moons.
iClone hangs, and eventually crashes.
OS: Windows 10
Related Issue:   Freeze and crash (Issue 3880)
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Bug
Submitted byRampa
1
COMMENTS (2)
Feedback Tracker Admin 
Thank you for your feedback

Root cause: nVidia GTX 9 & 10 series display card has the "ROV" feature, but there is a ROV defect in recent updated driver witch will cause iClone to crash. 
We can only bypass this error for now, but there are still a few cases that cannot be solved.

If you are using GTX 9/10 series display card and having the following issues in iClone 7.21:
* Freezing issue while rendering video.
* Crash caused by Billboards contents.

Please do the following steps for the workaround:
1. Download this zip file:
    https://drive.google.com/open?id=1SmpkoGXXHpEpRbUY9_wjthkYIA6PRDJk
2. Unzip, and run the IC-7-Rov-OFF.reg to turn off the ROV feature in iClone.
3. Restart iClone.

We will update iClone to avoid the crash caused by ROV issue in next patch.

Reallusion
wires 
I can confirm this on my system.
1