Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7359
Failed to start application
0. Install the Character Creator 3 via Reallusion Hub
1. Launch the program
2. Error (Translate from russian, original in screenshot): The Instruction at 0x00007FFEFE513C90 referenced memory at 0x0000000000000000. The memory could not be read

OS Windows 10
OS: Windows 10
Attachment:
  • error.png
  •  9
  •  3948
BugGeneral
Submitted byalex.kol.ur Oct 20, 2020
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COMMENTS (9)
feacevedomo Apr 18, 2021 
I have the exact same problem, how do you solve it?
kevkev117 Nov 13, 2020 
i had the same issue, i fixed it by completely uninstalling everything, then the reallusion hub, then reinstalling cc3 from the website, then reallusion hub, and then cc3 pipeline.
also updated my nvidia drivers on geforce experience and restarted my computer. try all those and it could work
alex.kol.ur Nov 7, 2020 
The dump file is not created. I posted a video with the demonstration earlier. Re-attach the link to the video on YouTube, which shows what I'm doing: https://youtu.be/et8PuBW8jMA
Feedback Tracker Admin Nov 20, 2020 
Hi alex.kol.ur,

Cause we can't reproduce this issue, as kevkev117 said, could you uninstall all RL AP then reinstall again to see if the issue exist?
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin Nov 4, 2020 
Hi alex.kol.ur,

Please find this route to see if the crash dump be created in here.
C:\Users\%username%\AppData\Roaming\iClone\CrashDump
Thanks for your help!

Calvin
Reallusion.
alex.kol.ur Oct 27, 2020 
Character Creator folder does not exists too in directory: C:\Users\%USERNAME%\AppData\Roaming\
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