Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7359
Failed to start application
0. Install the Character Creator 3 via Reallusion Hub
1. Launch the program
2. Error (Translate from russian, original in screenshot): The Instruction at 0x00007FFEFE513C90 referenced memory at 0x0000000000000000. The memory could not be read

OS Windows 10
OS: Windows 10
Attachment:
  • error.png
  •  9
  •  3917
BugGeneral
Submitted byalex.kol.ur Oct 20, 2020
1 2
COMMENTS (9)
alex.kol.ur Oct 27, 2020 
Hello! Crash dump have not created. Youtube demonstration: https://youtu.be/et8PuBW8jMA
Attached the log files that were found
Feedback Tracker Admin Oct 26, 2020 
Hi alex.kol.ur,

Cause we can't reproduce this issue.
Please download the compressing file via this link to get the crash dump and startup log.
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view?usp=sharing
Thanks for your help!

Calvin
Reallusion.
alex.kol.ur Oct 21, 2020 
Yes, the version of Character Creator 3 and Character Creator 3 Pipeline Extension Trial matched.  I'm reinstalled it 3 times, the problem persists.
Feedback Tracker Admin Oct 21, 2020 
Hi alex.kol.ur,

Did the version of Character Creator 3 and Character Creator 3 Pipeline Extension Trial matched?
If not, please uninstall the Pipeline Extension Trial and reinstall again to see if it work.
Also, please provide your system info to us, here is the link to show you how to get it.
https://www.reallusion.com/FeedBackTracker/home/howtoget
Thanks for your help!

Calvin
Reallusion.
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