Votes
0
Product:
Character Creator 4
Version:
4.32
Status:
Active
Issue 11530
Basic Colour Textures not importing and failing to import models
I had been using Accurig and was very happy; so I bought CC4... and recently everything I import is a problem. I don't know why.

From FBX... to hand painted textures not appearing ... and or appearing black or shattered and I can't fix it. Importing now fails. And my characters all of a sudden say " Not enough Tri's"...? I've never used Tri's... I was so unhappy and frustrated I uninstalled. Very disappointed.

Today I thought I would give Accurig another try and the same thing happened. So now I need to know if this is a bug and will be a constant problem? I don't have the tech skills to add code... and I don't want to. I like the program but at this point it is unusable to me to bring characters in. I can use it as a one way character generator to blender or unreal and just use Blender for custom characters and props. Please advise.

Bruce
OS: Windows 11
  •  2
  •  150
BugAccuRIGVisual
Submitted bybruceburnett8 Sep 14, 2024
1
COMMENTS (2)
bruceburnett8 Sep 26, 2024
Private Comment
Feedback Tracker Admin Sep 26, 2024 
Hi  bruceburnett8,

I have got it.Thank you for your help.

Molly
Reallusion
Feedback Tracker Admin Sep 24, 2024 
Hi  bruceburnett8,

Can you provide your fbx file to us?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1