Votes
0
Product:
iClone 8
Version:
8.41
Status:
Active
Issue 11291
AccuLipps / Crash
Hallo, currently I'm working with iClone 8 and AccuLipps. The system crashes so often, I don't know how many hours have been wasted.
The problem always occurs when I try to adjust the wording or place it in the right position. Then the system hangs and closes. This happens sporadically, but unfortunately, it's becoming more frequent.
It's really extremely annoying. It shouldn't be the system's fault (i7, RTX 3070, and 64GB RAM).
Is there a way to send you a crash report? This is really frustrating.
OS: Windows 11
Attachment:
  •  5
  •  170
PhysicsGeneralExpression Wrinkles
Submitted byApollo_1511 May 6, 2024
1
COMMENTS (5)
Apollo_1511 May 8, 2024 
hello, no it's not always, but sporadically. Quite often with the same action. The files I sent you were almost all created using the same procedure
Apollo_1511 May 7, 2024 
hie a screen Video
Feedback Tracker Admin May 8, 2024 
Hi Apollo_1511,

Didn't iClone crash in the Acculips panel? If you can reproduce it every time, please provide your project file to us.Thanks.

Molly
Reallusion
Feedback Tracker Admin May 7, 2024 
Hi Apollo_1511,

I have got it.Thank you for your help.Can you capture a screen video about this issue?lease put it on the YouTube, and add the link in your next comment.

Molly
Reallusion
Apollo_1511 May 7, 2024 
Hie, i reset the Dictionary, but issue are still there, here a wetransfer with the last issues;

https://we.tl/t-EoNn2lnTeB
Feedback Tracker Admin May 7, 2024 
Hi Apollo_1511,

Please go to Edit Menu and choose Preference,press "Reset to Default Dictionary" button,and try it again.

If it still crashes,after crashed,please go to crash dump folder and provide your crash dump file to us.

Crash dump folder path:
C:\Users\%username%\AppData\Local\CrashDumps

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1