Votes
0
Product:
iClone 8
Version:
8.52
Status:
Not Reproducible
Issue 11792
unable to get transfer of set from unreal to iclone
I have iclone 8.52 and unreal 5.5.2 yet when i try to transfer scene mesh to iclone i get the following message:
Please make sure iClone is running properly.
Or the current version of iClone does not support this feature.
Please upgrade to iClone 8.1 or later then try again.
i have checked all updates and all plugins accrodingly for unreal from reallusion and all is there but wont allow the transfer it works fine in unreal 5.3 so i dont know the issue
OS: Windows 11
  •  2
  •  67
BugPipeline (Export/Import)Auto Setup for Unreal
Submitted byPupmike1 Feb 4, 2025
1
COMMENTS (2)
Feedback Tracker Admin Mar 7, 2025 
Hi Pupmike1,

Is this issue still occurring?

Thank you!

jasmine
Reallusion
Feedback Tracker Admin Feb 21, 2025 
Hi Pupmike1,
Thank you for your feedback, and sorry for the delayed response.

Are you still experiencing the same issue?
We couldn't reproduce the problem on our end. Could you please verify the versions of AutoSetup and Unreal Live Link Plug you are currently using?

If the issue persists, please provide your system information so we can further investigate.
You can obtain a ZIP file by going to the Help menu next to your Hub account, selecting System Information, and then attaching the file in your next comment. Please remember to mark your comment as Private.

Thank you!


jasmine
Reallusion
1