iClone freezes on startup if laptop not primary display while connected to monitor

Votes
2

Product:
iClone 7

Version:
7.41

Status:
Active

Issue 5990

iClone freezes on startup if laptop not primary display while connected to monitor

On a Windows 10 ASUS ROG Strix Hero II laptop connected to a monitor, using "Multiple displays > Extend these displays" and setting the monitor as the primary display causes iClone 7.41.2525.1 to freeze on startup ("Not Responding"). If I connect the monitor AFTER starting iClone it causes no issues. If I set the laptop screen to be the primary display and the monitor the secondary iClone starts without problems. The problem seems to be entirely connected to the laptop screen not being the primary display during start up.

The monitor is an iiyama PROLITE XUB2792QSU-B1.

It would be good if you could look into this issue.

OS: Windows 10

8
4190

Bug General

Submitted byDialogueTrainer 2019/05/20 14:19:45

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COMMENTS (8)

Pixel4Fiction 2020/06/07 02:16:50

Same problem... on my Two multi screen workstation (W10 - Nvidia RTX 2080 ti - RTX 2080 super : Studio driver)
Freeze on startup when 2 monitors or more are active : solution, I must deactivate all screen and keep only primary. All graphics drivers are up to date.

Another thing : when displace "smart gallery" on second screen -> freeze | motion live plugin dialog box -> freeze..
Very bad time consuming...

DialogueTrainer 2019/07/18 10:02:42

In case it's relevant, software I'm running in the background includes: Slack, Wacom Intuos Pro drivers, Skype, f.lux, Avast Antivirus, Discord, Firefox, Chrome.

Feedback Tracker Admin 2019/07/19 00:36:40

Hi jordy_834023，

I have got your file, we will check this issue.
Thanks for your help.

Molly
Reallusion

DialogueTrainer 2019/07/18 09:59:59

Here is the Dxdiag for my laptop (see attachment)

Feedback Tracker Admin 2019/07/18 09:55:54

Hi jordy_834023 ,

We can't reproduce this issue. Please provide DxDiag file to help us identify the problem. Attach the file in your next comment. 

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Molly
Reallusion

DialogueTrainer 2019/05/21 09:00:20

I should note also, I first saw this when I dragged the iClone window from the laptop screen to the monitor during iClone start up, but cannot remember for certain whether I had previously successfully started iClone with the monitor already connected, or if I had always started iClone first and simply not encountered the problem for this reason. It could be this dragging the window between displays action triggered the (now consistent) issue, but I am not a 100% sure. Either way, now it happens on startup under the conditions described above regardless of further actions from the user.

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