Votes
3
Product:
iClone 8
Version:
8.52
Status:
Assigned
Issue 11721
iClone continuously crashes
Since the update from version 8.5 to 8.51 and 8.52, iClone continuously crashes. It sometimes crashes when opening a previous project, but especially when I try substituting a character in an animation project with a character from CC4 or the Content. It is almost impossible to update previous projects because of the continuous crashes. Initially, I downgraded iClone from 8.51 to 8.5 because the crashes always occurred when replacing characters in the projects. Version 8.52 is more stable, but it still crashes frequently. I don't want to downgrade again, as characters created in the updated CC4 are not compatible with the previous versions of iClone. It is almost impossible to work with all these issues, and I cannot enjoy the new features of iClone (as AccuPose) when I cannot reuse previous works. My computer is up to date with Windows 1. It is an Alien Aurora R13 with Interl iCore i7 (12 cores), an Nvidia RTX 3070, and 128 GB of RAM.
OS: Windows 11
Duplicate Issue:   Character Creator Version 4.52 crashes in many occasions since the latest update
  •  4
  •  610
Bug
Submitted byamtenorio2000
1
COMMENTS (4)
losdra1 
By the way, I have an AMD Ryzen 9 5900X 12-Core Processor   3.7 with RTX 2070 and 48 RAM gb in windows 11
losdra1 
I do not have any plugin in iclone, more than the blender pipeline and video mocap (this last, recently installed) and I have the same issue. Substituting a character means 95% probability of iclone crash (since a couple of months ago, when I started using it, in current and previous versions). 

When a character crashes usually crashes 100% times. I am using pixmagic characters mainly now, so they are CC4. 

Edit facial profile or edit teeth position makes it crash 100% of the time. If there are only different clothes it crashes only sometimes.
amtenorio2000 
Thank you for your reply. I follow the recommendations for testing and disabling the plugins. I have several plugins (Iray Render, BuldingGen, PopcornFX, FaceMocap,  CTA Motion Link), but I tried first to remove the Iray Render, and it seems that the crash problem has stopped. In fact, observing the behavior of the crash, I see that it happens when iClone is loading the Iray materials. It is sad because I understand this plugin is no longer supported, but I still use it. Regarding the projects, I will try to prepare a single one, but the problem happens with most of my projects: selecting a character and replacing it with the character I have open in Character Creator. It didn't happen with the iClone 8.5.3330.1. But now that I have uninstalled the IRay Render plugin, it seems to solve the issue. Thanks for the advice.
Feedback Tracker Admin 
This issue has been reported to dev team, thank you!
Feedback Tracker Admin 
Hello, amtenorio2000

Sorry for the inconvenience caused.
Based on your description, I'm not sure whether the issue is due to the data, environment, or plugins. If you have any plugins installed (such as Iray Render), please remove them and check if the issue still occurs.
Additionally, could you provide your files so that our developers can investigate the cause? (Including the project, character, and a desktop recording of your actions.)
If needed, you can set your reply with the link as a private message.

Thank you!
Tina
1