Votes
0
Product:
iClone 7
Version:
7.0
Status:
Released in 7.01
Issue 3500
iClone 7 Crashes Instantly on Launch
I just installed a fresh copy of iClone 7.0 and resource pack. Upon launching the program, I see the splash image, plugins loading in the bottom left, and then a system window pops up:

"iClone 7 AP has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The splash screen is still there, and the last plugin loaded is:

"Loading plugin: ICColorManagementSection.dll"

I have not been able to fully load iClone 7 and it crashes at the same point every time.
OS: Windows 10
Attachment:
  • iclone7_crash.png
  •  4
  •  4433
Bug
Submitted byninjarama Aug 24, 2017
1
COMMENTS (4)
ninjarama Sep 15, 2017 
I updated to 7.01 and no more crash! Thanks!
Feedback Tracker Admin Sep 15, 2017 
Hi ninjarama，

Please provide iClone crash dump file .

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3500" in the email title to feedbacktrackeradmin@reallusion.com.
Feedback Tracker Admin Aug 25, 2017 
Also please update to iClone 7.01 first, it had fixed some crash issue.
If it still crash with 7.01, please provide the crash dump.

Reallusion
Feedback Tracker Admin Aug 25, 2017 
Thank you for your feedback.

Please provide iClone crash dump file for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3500" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1