Votes
0
Product:
iClone 7
Version:
7.0
Status:
Not Reproducible
Issue 3425
about iClone 7
when I start iClone in my pc then it shows the pop-up which shows error "iClone 7 has stopped working...
it dosen't get started....
OS: Windows 7
Attachment:
  • iclone.png
  •  2
  •  1482
BugGeneral
Submitted byshaffan15
1
COMMENTS (2)
Feedback Tracker Admin 
Hi, shaffan15,

We have released iClone 7.01 previously, please update to 7.01 and see if this issue still exist?

If so, please provide the information requested in the last comment to help us identify the problem.

Reallusion
Feedback Tracker Admin 
Thank you for your feedback.

Please provide your DxDiag file and the iClone crash dump file for further checking.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

To get the crash dump file:
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3425" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1