Votes
1
Product:
iClone 8
Version:
8.21
Status:
Assigned
Issue 9396
Windows and panels not opening and not positioned properly
(I submitted this previously but the ticket was marked "Not reproduceable" and it seems to be stuck there, even though I added additional information).

When I hit the "timeline" button, the timeline window doesn't open.
The only way to get the timeline window to open is to go to workspace->animation.

This problem still exists with version 8.21.1515.1 on Windows.

The problem appears to be related to my monitor configuration. I have three monitors which are positioned in what I suspect is a fairly unique arrangement: 2 monitors "stacked" vertically and a third to the right and centered (vertically) between the other two (see attachment). With this arrangement, getting the timeline window and a number of other panels to appear is problematic. Tooltips when hovering over a button show up on a completely different monitor. Moving panel around the screen doesn't work correctly (see attached video). Basically, all kinds of strange behavior.

If I unplug the 3rd monitor (the one to the right), I don't have any problems opening the timeline window. Pretty much all the problems go away. Unfortunately, I make extensive use of all three monitors when I'm working and it goes without saying that I don't have these issues with other programs like Unreal and Unity.

Please let me know if you need any additional information in order to reproduce the problem.

Thank you.
OS: Windows 10
Attachment:
  • monitor_config.jpg
  •  0
  •  192
Submitted bybarca-8
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