Will not load up normally, crashes

Votes
0

Product:
Character Creator 2

Version:
2.12

Status:
Not Reproducible

Issue 3622

Will not load up normally, crashes

I just installed Character Creator 2.12 and when it loads I do not see a model there it has a white screen with bits and pieces of other menus on the screen, when I try to click new file, it tries to load then I get "Failed to load the file" twice and then the program crashes.

Please help

This is A Dell All-in-one Corei7 16 Gb Ram , 14 gig left free on HD

OS: Windows 10

7
3265

Bug General

Submitted byrick.melges 2017/10/30 20:52:36

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COMMENTS (7)

Feedback Tracker Admin 2017/11/01 11:00:28

Hi, rick.melges,

I have got your files. It seems that your Dell 9010 All-in-one uses Intel Integrated Graphics only?
All iClone series products requires discrete nVidia or AMD graphic card to run. please check the system requirements here:
https://www.reallusion.com/character-creator/download.html

Do you have a discrete graphic card in your PC?

Reallusion

Feedback Tracker Admin 2017/10/31 10:38:41

Thank you for your feedback.

Please provide your DxDiag file and the Character Creator dump file to help us identify the problem.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT3622" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion

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