Votes
0
Product:
Character Creator 2
Version:
2.2
Status:
Closed
Issue 3698
When sending character from IC7 or starting CC2 standalone "Failed to load file"
When sending character from IC7 or starting CC2 standalone "Failed to load file", I get a failed to load file error. I have IC7 and CC2 installed on two computers and they are properly registered on the website. I only work when connected to the internet. Any ideas on what is going on??
OS: Windows 10
  •  15
  •  5346
Bug
Submitted bypedrosura Dec 17, 2017
12 3
COMMENTS (15)
pedrosura Dec 27, 2017 
Downloaded Iclone 7.2 abd CC 2.3 updates and I still have the same problem. Behaves exsctly the same. Do you need me to supply any files??
Feedback Tracker Admin Dec 27, 2017 
Hi, pedrosura,

iClone 7.2 is released, please download 7.2 patch, and let us know if the issue still happen.

Your help is highly appreciated.


Reallusion
pedrosura Dec 18, 2017 
I have two computers. My computer with Windows 10 is giving me the problem. My computer with Windows 8.1 is not.
pedrosura Dec 18, 2017 
Sent files in..
Feedback Tracker Admin Dec 18, 2017 
Hi, pedrosura,

Please provide your system information file.
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3698" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.


Reallusion
12 3