Votes
0
Product:
Character Creator 2
Version:
2.2
Status:
Closed
Issue 3698
When sending character from IC7 or starting CC2 standalone "Failed to load file"
When sending character from IC7 or starting CC2 standalone "Failed to load file", I get a failed to load file error. I have IC7 and CC2 installed on two computers and they are properly registered on the website. I only work when connected to the internet. Any ideas on what is going on??
OS: Windows 10
  •  15
  •  5207
Bug
Submitted bypedrosura
1 23
COMMENTS (15)
WayN 
No problem,  I am glad that I could help. Thank you for choosing our product : D, and patience for helping us investigate this issue.
pedrosura 
Did all of the above and it worked. I had installed this same driver. Thank you for showing me how to do the clean install. That fixed the problem. You can close this ticket. Thank you.
pedrosura 
Thank you. I will try it and report back. Both programs work on Windows 8 compatibility mode. 
I already have this driver installed but didnt do a clesn install. I woll try it snd let u know...
WayN 
Hi Pedrosura,

Sorry, the driver I pasted was desktop

for notebook, it is

http://www.nvidia.com/download/driverResults.aspx/128425/en-us
WayN 
Hi Pedrosura,

Could you try to perform a clean install of the NVIDIA driver,

download the lastest driver (win10 64bit, 388.71)
http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/388.71/388.71-desktop-win10-64bit-international-whql.exe&lang=us&type=GeForce

and follow the steps in (custom ➔ perform clean install)
https://support.ubi.com/en-gb/faqs/000025720/Nvidia-Driver-Clean-Installation

Let us know if it still doesn't works

Thanks!
1 23