Getting this error, too. Re-installing the Smart Gallery plugin for iClone didn't help.
Hi avalonsutra Thanks for your file. Theoretically, change registry of content path correctly, application should work right. But we're not sure what data you've changed and if it'll cause something wrong. So could you try to reinstall application? You can follow the step to keep the exist content: 1. "Copy" all content folder to other path 2. Uninstall all content from Smart Gallery, both CC & IC 3. Uninstall CC & IC & SG 4. Install CC & IC & SG again, but change content path 5. After installation finish, put step 1's copied content folder to the path you set 6. Launch application 7. Open Smart Gallery panel 8. Click Menu button on right-top of panel 9. Sync Local Content 10. Check if all pack will be installed After you finish above steps, try to install another content pack, check if download works or not. If still not working, please let me know, thank you Regards Tina
Dear Tina, here's a link to my packed CMS folder ... https://drive.google.com/file/d/14rjesaUDf3Ok1PEtQStL5utTtctJwfeg/view?usp=sharing On a side note... I'm not sure if this is relevant but after I installed CC3 and iClone on my current system I changed some of the content paths in the registry so I can have template content and user content on different drives, e.g. E:\Projects\Reallusion\Custom for user content F:\Reallusion\Shared Templates for template content Rationale for this is that CC3/iClone content can take quite a lot fo space and I don't want any of it to eat up space on my system drive.
Hi avalonsutra Thanks for your reply. I've record your solution, it may be a thread to let us find something. For now, our environment can't reproduce this issue frequently, we will keep track it. Please feel free to contact me if any. Tina
Hi, FWIW I could solve the issue by launching iClone with admin privileges, then install all the packages that didn't work, then later launch iClone normally again.
Hi avalonsutra Thanks for your reply. We need more information about this issue, could you please provide the "CMS" file? Please go to path C:\ProgramData\Reallusion and you will find a folder named "CMS", "Copy" this folder and paste it to other path, then zip the folder, upload the zipped file to cloud, provide download link to us. Or if you want, you can submit another post, and attach "CMS" file under your post, I'll check it. Thanks for your patient. Tina
Im having this same problem. I have included a zip of my CMS folder in my post here https://www.reallusion.com/FeedBackTracker/Issue/Reallusion-Hub-wont-open-at-all
Hi davidharrington1991 Thank for your reply, I will check your post there! Tina
I've reinstalled it and it fixed it, but after 2 package installations, it began happening again. I had to shutdown iclone and reopen it, and it began working again. I believe there is a bug that causes it to lose sync or something.
Hi Yossi Did this issue happen again? Feel free to let me know if any! Thank you Tina
Hi Yossi This is a complicate situation and it also randomly shows in our end. So we need you to help us clarify the root cause. Please go to path C:\ProgramData\Reallusion and you will find a folder named "CMS", "Copy" this folder and paste it to other path, then zip the folder, upload the zipped file to cloud, provide download link to us, we can identify some necessary info, you can set your next post as private if you want. And could you please try to uninstall the installed pack, and install it again, check if same message popup again? This may be also a condition to help us find the question. Thanks for your help Tina
try to uninstall and reinstall the Smart gallery plug-in in HUB. hope it will help