Trying to download any item in smart gallery ends up with a fail message

Votes
2

Product:
iClone 7

Version:
7.82

Status:
Not Reproducible

Issue 7464

Trying to download any item in smart gallery ends up with a fail message

Hi,

I'm trying to download items using smart gallery. the problem is that
anytime I click on an item, it looks as if it download it, but at the end
I get the following message: "Failed to install content during decryption. Please try to reinstall it, or contact support.".
After that, it seems like some items within a pack where installed, while other didn't.

This happens to me on every pack I try to install.

Thanks in advance,
Yossi

OS: Windows 10

9
3511

Bug

Submitted byyossigolan 2020/12/01 09:53:03

1 2

COMMENTS (9)

K_Digital 2024/11/06 15:27:09

This also happens on IC8,33 when trying to install this https://marketplace.reallusion.com/santa-2025_558093?utm_source=Character-Creator-4&utm_medium=ap&utm_campaign=smart-gallery&utm_term=UserInventory&addfrom=38

jad37kc 2022/10/11 04:57:06

I ran into this issue when I was logged into the more that one google account. When I was just logged into the google account associated with my reallusion account it worked.

AidemIndi 2022/05/10 10:13:00

Hi,

While trying out the solutions, I now get this message when trying to install and re-install the pack content purchased in CC3:

https://prnt.sc/juny4cbHRzBN

How do I fix this?

Indi

matthewsomeday127 2022/02/11 03:32:06

I've never bought anything from Reallusion that ever worked.

Apollonius 2021/05/01 00:00:20

THANK YOU @avalonsutra: 

"Hi, FWIW I could solve the issue by launching iClone with admin privileges, then install all the packages that didn't work, then later launch iClone normally again."

This worked for me, and kept me from having to reinstall 3 programs. I CANNOT STAND smart gallery, It causes problems constantly.

Feedback Tracker Admin 2021/05/07 01:31:51

Hi Apollonius

Thanks for your feedback.
Smart Gallery is a complicate program that different from other Reallusion product.
But our team is trying to cover all situation as much as possible.
This clue is useful to Smart Gallery, really appreciate!
If you have other question, please feel free to report it to Feedback Tracker.

Regards.
Tina

1 2