Votes
1
Product:
iClone 8
Version:
8.12
Status:
Not Reproducible
Issue 9312
Timeline window doesn't open when pressing "timeline" button
Running iClone 8.12 Trial on Windows 10.

When I hit the "timeline" button, the timeline window doesn't open.
The only way to get the timeline window to open is to go to workspace->animation.
OS: Windows 10
Attachment:
  • iclone_about.jpg
  •  9
  •  438
Bug
Submitted bybarca-8
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COMMENTS (9)
barca-8
Yes. The resolutions are different.

Display 1 is 1920 X 1200. "Change the size of text, apps, and other items" is set to 125%.
Display 2 is 1920 X 1080. "Change the size of text, apps, and other items" is set to 125%.
Display 3 is 1920 X 1080. "Change the size of text, apps, and other items" is set to 100%.
Feedback Tracker Admin
Hi barca-8,

Thanks for your reply.
Is the resolution of your three monitors different?

Calvin
Reallusion
barca-8
Hi, Calvin. 
This problem still exists with version 8.21.1515.1 on Windows. I have purchased a iClone and CC licenses since my initial report.

The problem appears to be related to my monitor configuration. I have three monitors which are positioned in what I suspect is a fairly unique arrangement: 2 monitors "stacked" vertically and a third to the right and centered (vertically) between the other two (see attachment). With this arrangement, getting the timeline window and a number of other panels to appear is problematic. Tooltips when hovering over a button show up on a completely different monitor. Moving panel around the screen doesn't work correctly (see attached video). Basically, all kinds of strange behavior.

If I unplug the 3rd monitor (the one to the right), I don't have any problems opening the timeline window. Pretty much all the problems go away. Unfortunately, I make extensive use of all three monitors when I'm working and it goes without saying that I don't have these issues with other programs like Unreal and Unity.

Please let me know if you need any additional information in order to reproduce the problem.

Thank you.
Attachment:
  • windows_monitor_arrangement.jpg
Feedback Tracker Admin
Hi barca-8,

Thanks for your feedback!
Please go to Menu > Window > Workspace, and click Reset Layout, to see if the Timeline panel show up after you click the button.
Also you can try the latest version iClone v8.2 Trial, and see if the issue still exist as well.

Calvin
Reallusion
1 2