Stuck on Login Screen - Feedback Tracker

Votes
2

Product:
Character Creator 3

Version:
3.04

Status:
Assigned

Issue 6122

Stuck on Login Screen

Character Creator 3.04 is getting stuck on the login screen. After about 10 minutes it will tell me Login Failed. I have used multiple accounts to try to sign in, and nothing works.

OS: Windows 10

Attachment:

Character Creator Stuck.jpg

12
3379

Bug

Submitted bytbelljr004 2019/07/26 02:41:57

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COMMENTS (12)

ShadyKillas69 2019/07/30 04:00:36

I am getting this same issue I also have the Reallusion Hub installed and I can and am logged in there but but fails in CC

Feedback Tracker Admin 2019/07/29 10:08:38

Hi tbelljr004,

Thanks for your feedback!
Have you install Reallusion Hub?
If so, can you try to login via Reallusion Hub to see if this issue still happen every time?
Also, did you try the social login (Facebook or Google) instead of manually key in Account/Password?
And, can you tell us which way did your computer connect the internet, Wi-fi or Ethernet?

Calvin
Reallusion.

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