Stuck on Login Screen - Feedback Tracker

Votes
2

Product:
Character Creator 3

Version:
3.04

Status:
Assigned

Issue 6122

Stuck on Login Screen

Character Creator 3.04 is getting stuck on the login screen. After about 10 minutes it will tell me Login Failed. I have used multiple accounts to try to sign in, and nothing works.

OS: Windows 10

Attachment:

Character Creator Stuck.jpg

12
3380

Bug

Submitted bytbelljr004 2019/07/26 02:41:57

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COMMENTS (12)

ShadyKillas69 2019/07/31 14:20:15

So tbelljr004 I am wondering if you are running a new AMD 3000 series cpu like myself and if so if that might be part of the issue we are having?

ShadyKillas69 2019/07/31 13:59:13

Oh I am connected via Ethernet and having this problem.

tbelljr004 2019/07/31 02:42:29

I can log on to the Reallusion Hub with the Social features through Facebook and Google if that helps clarify the issue at all too. But even though I'm logged on through the Reallusion Hub, when I open Character Creator it still asks me to Login, and will be stuck when I attempt to login with the proper username and password.

tbelljr004 2019/07/31 02:18:29

And I connect through wifi

tbelljr004 2019/07/31 02:17:33

Yes, I've tried logging in through the social, and through the Hub. Neither has worked. I've uninstalled the program and reinstalled it, didn't work. I've ran it has admin, disabled firewalls, antivirus, anti-malware, etc. None of those solutions have worked. It's as if something is up with the authorization server. But it's strange, if I put the wrong password in it'll immediately tell me it's wrong. But when I successfully put in my real password it'll just hang on the login screen.

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