Votes
0
Product:
iClone 7
Version:
7.41
Status:
Active
Issue 6025
Starting Motion Live Plugin causes a freeze
Everything loads up fine until I try to load the motion live plugin. A black box appears where the motion live panel used to and the application freezes. I have uninstalled everything and re-installed multiple times. I just bought this software so I am not sure what is going wrong.
OS: Windows 10
Attachment:
  • crash.PNG
  •  7
  •  2523
BugMotion LIVE
Submitted byjobycat Jun 1, 2019
1 2
COMMENTS (7)
jobycat Jun 4, 2019 
There are no crash logs but here is the log file.
Feedback Tracker Admin Jun 3, 2019 
Thank you for your feedback.

Please provide your system information file and the iClone crash report to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/YgVYhF

Please attach those files in your next comment.

Donnie
Reallusion
1 2