Votes
0
Product:
iClone 7
Version:
7.41
Status:
Active
Issue 6025
Starting Motion Live Plugin causes a freeze
Everything loads up fine until I try to load the motion live plugin. A black box appears where the motion live panel used to and the application freezes. I have uninstalled everything and re-installed multiple times. I just bought this software so I am not sure what is going wrong.
OS: Windows 10
Attachment:
  • crash.PNG
  •  7
  •  2513
BugMotion LIVE
Submitted byjobycat Jun 1, 2019
1 2
COMMENTS (7)
Feedback Tracker Admin Jun 13, 2019 
Hi jobycat,

Can you provide system information file to us?

Molly
Reallusion
Feedback Tracker Admin Jun 6, 2019 
Hi jobycat,

Please provide system information file to help us identify the problem.Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion
jobycat Jun 6, 2019 
Nevermind, I found the version for Motion Live

1.02.1203.1
jobycat Jun 6, 2019 
iClone 7 version 7.41.2525.1


I cannot tell you the exact version of motion live because it is crashing, but it is the version that is currently available as of today.
Feedback Tracker Admin Jun 6, 2019 
Hi jobycat,

I have got your file, we will check this issue.Thanks for your help.
 
Can you tell me your version of iClone and Motion Live?You can find it in about menu.

Molly
Reallusion
1 2