Some morph slider are purple with a watermark and one-click activation failed if I try to activate the entire library in order to solve the issue

Votes
0

Product:
Character Creator 4

Version:
4.1

Status:
Not Reproducible

Issue 8970

Some morph slider are purple with a watermark and one-click activation failed if I try to activate the entire library in order to solve the issue

Steps to reproduce issue:

1. Open any avatar in CC4.1
2. Try to change any purple morph slider

Actual Result:
A watermark appears in view port

3. Try to solve this issue and try to activate the entire library

Actual Result:
A message appears: One-click activation failed, please check your internet connection

But my internet connection is working without any issue.

Further steps.
1. I tried to uninstall and reinstall CC4.1 via Reallusion Hub and I have Administrator privileges with the same resulting error. All the other Reallusion applications are working without any issue, e.g. CC3, IC7, iC8, 3DX7, CA4 etc.

OS: Windows 10

Attachment:

snap0943.jpg
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Bug Morph

Submitted bysagittarius1 2022/10/12 10:50:04

COMMENTS (1)

Feedback Tracker Admin 2023/03/02 04:08:33

Hi sagittarius1,

Sorry for the late reply.
Activate the entire library will check all contents from your template folder, it won't effect the contents that applied to viewport already.
If you want to activate content on viewport, please click Activate Purchased Items.

And, according to your attached image, please try to uninstall CC & IC from hub again, also delete the Reallusion Template folder manually, then try to install both APs and contents again.
Thanks for your help!

Calvin
Reallusion