Votes
0
Product:
iClone 7
Version:
7.91
Status:
Not Reproducible
Issue 7929
Soft Cloth Physics Causing iClone to Crash
There is an inconsistent issue occurring in iClone 7 when soft cloth physics is activated.

When I run the previewer in iClone, the physics simulation will start, but about 100 frames in, the program will freeze and I will get a memory unreadable error message and I am forced to close the program.

This issue occurs with any project and with any amount of physics simulations. The projects I am working on do not even have that many physics-activated elements in them.

I have also reproduced the error while monitoring my system performance and I confirm that the RAM is nowhere near full when the error occurs. The VRAM is also not full. Neither my CPU nor my GPU gets above 25% usage during project editing. Temperatures in both the CPU and GPU are also stable.

Since my hardware does not appear to be the problem, I can only conclude that there is a bug in the program.
OS: Windows 10
Attachment:
  • Error Message.png
  •  3
  •  754
BugPhysics
Submitted byOmniscreations May 24, 2021
1
COMMENTS (3)
Feedback Tracker Admin Jun 18, 2021 
Hi jgooden,

Once crash, try to find the dump file under:
Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "iClone 7 AP"
Step5: Click the "Create dump file"

Molly
Reallusion
Omniscreations May 25, 2021 
Hello, 

I am running the latest Nvidia Studio driver on my rtx 3070.
Feedback Tracker Admin May 25, 2021 
Hi,

Could you please try to update the graphic driver to see if it still crashes?

Thanks,
Joanne
1