Soft Cloth Physics Causing iClone to Crash

Votes
0

Product:
iClone 7

Version:
7.91

Status:
Not Reproducible

Issue 7929

Soft Cloth Physics Causing iClone to Crash

There is an inconsistent issue occurring in iClone 7 when soft cloth physics is activated.

When I run the previewer in iClone, the physics simulation will start, but about 100 frames in, the program will freeze and I will get a memory unreadable error message and I am forced to close the program.

This issue occurs with any project and with any amount of physics simulations. The projects I am working on do not even have that many physics-activated elements in them.

I have also reproduced the error while monitoring my system performance and I confirm that the RAM is nowhere near full when the error occurs. The VRAM is also not full. Neither my CPU nor my GPU gets above 25% usage during project editing. Temperatures in both the CPU and GPU are also stable.

Since my hardware does not appear to be the problem, I can only conclude that there is a bug in the program.

OS: Windows 10

Attachment:

Error Message.png

Bug Physics

Submitted byOmniscreations 2021/05/24 18:16:32

COMMENTS (3)

Feedback Tracker Admin 2021/06/18 05:47:16

Hi jgooden,

Once crash, try to find the dump file under:
Step1: When the AP crashes, please do not close the crash dialog
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "iClone 7 AP"
Step5: Click the "Create dump file"

Molly
Reallusion

Omniscreations 2021/05/25 11:08:48

Hello, 

I am running the latest Nvidia Studio driver on my rtx 3070.

Feedback Tracker Admin 2021/05/25 09:26:22

Hi,

Could you please try to update the graphic driver to see if it still crashes?

Thanks,
Joanne