"Session freeze and / or feature conflict detected" issue blocking my use of CC3

Votes
0

Product:
Character Creator 3

Version:
3.02

Status:
Assigned

Issue 5354

"Session freeze and / or feature conflict detected" issue blocking my use of CC3

I am unable to use CC3 because within a few minutes of loading anything, including default-only content, I get the "Session Freeze..." dialog and have to shut down CC3. I have done all the usual steps -- updating to latest NVidia drivers, restarting CC3, rebooting my computer -- to no avail.

My rig is an intel i9 with 18 cores, 64 gig ram, windows 10.0.17134 my video card is an NVidia Titan V (12GB vram) driver #416.34 (latest).

I need to know what to do next. Is this an issue with Iray Render Plugin, with CC3, or...?

I really DON'T want to be playing the "roll back your graphics drivers" game, as I have other applications on my system that are running just fine.

I'm fairly certain that most folks won't be seeing this, because if they were there would be a LOT more information about this particular dialog on the forums. My steps to reproduce:

(1) Open CC3
(2) Load a project (any project)
(3) open Iray Render preview

within a few minutes the dialog pops up and I am blocked from doing anything except save and quit.

OS: Windows 10

Attachment:

1
2182

Bug Iray Render Appearance Editor

Submitted bymrcanaday 2018/11/04 21:21:01

COMMENTS (1)

Feedback Tracker Admin 2018/11/16 11:50:34

Hi, mrcanaday,

Please help to verify the following steps:

Uninstall Iray plug-in, launch CC3, see if CC3 can work?

a. If CC3 is working, install Iray plug-in, launch CC3, export mi file, close CC3, use Iray Background Renderer to render mi file, see if Iray is working?

b. If CC3 still crash, download the "ROV Tools-2.zip" from the link below, unzip and run the "IC7-CC3-Rov-OFF-2.reg" to disable CC3 to use the nVidia ROV feature, and try again to see if CC3 and Iray working?
https://goo.gl/b7KKFp

Please let us know the results.
Thank you for your help.

Reallusion