Reallusion Content Downloader Error

Votes
0

Product:
iClone 7

Version:
7.3

Status:
Released in 7.3

Issue 5249

Reallusion Content Downloader Error

I purchased 3D Virtual Showroom Vol. 2 asset from the Content Store and downloaded the *.rlcontent file. When I open the downloaded file, I get an error message:

"Cannot find the program associated with the downloaded file(s). Please install iClone first."

I have the following version of iClone installed:

iClone 7.3.2205.1

OS: Windows 10

Attachment:

RCD_error.png

4
2718

Bug General

Submitted byninjarama 2018/10/10 20:58:53

COMMENTS (4)

Feedback Tracker Admin 2018/10/18 03:21:52

We have confirmed that this is an issue in Reallusion Hub installer, it was fixed and released in the Hub v4.05.2215.1

Reallusion

Feedback Tracker Admin 2018/10/11 09:41:51

Hi, ninjarama,

I need to correct this information, we found that only the registry of iClone 7 was affected, it occurred when removing Reallusion Hub, the Hub uninstaller will accidently remove part of iClone 7's registry. Other products were not affected. Sorry to cause you to uninstall all of our products.

Reallusion

Feedback Tracker Admin 2018/10/11 08:07:48

Hi, ninjarama,

We found that there are some keys and values of Reallusion products were missing in your registry, which caused the Downloader couldn't find the iClone 7 in your machine. And you are doing right, for the moment, you need to uninstall and reinstall all the Reallusion Products to re-generate those registries.

We apologize for this inconvenience to you, we will continue investigate this issue to find the cause.

Reallusion

ninjarama 2018/10/11 03:53:50

I uninstalled all Reallusion software and plugins - and then reinstalled iClone 7.3 only and was able to download and install the 3D Virtual Showroom Vol. 2.  I don't know what caused the error, but I have a deadline and couldn't wait for feedback so, if all else fails, re-install everything.