Random memory error crashes - Feedback Tracker

Votes
0

Product:
Character Creator 4

Version:
4.01

Status:
Not Reproducible

Issue 8614

Random memory error crashes

With both IC 8 and CC4 i am getting a memory error crash that happens randomly, it does not occur with any specific action, so it's not possible to create a step flow that can replicate. As a random action by its nature has no "apparent" cause. the error messages have different instruction codes.
There is not a problem with my system as I still have IC7 and CC3 installed and these crashes do not occur when using these versions.
Ive attached screen grabs of the error messages
If it wasnt for the autosave i would have lost a considerable amount of work to this issue

OS: Windows 10

Attachment:

IC8 crash.JPG
CC4 crash1.JPG

Bug

Submitted byblindman 2022/06/14 07:04:02

COMMENTS (3)

Feedback Tracker Admin 2023/03/02 08:23:53

Hi blindman,

Does this issue still happen in CC v4.2?
If so, please follow the steps in previous comment, and send us your dump file.
Thans for your help!

Calvin
Reallusion

blindman 2022/12/10 13:28:41

I am still getting random memory crashes, at least 2 per day. So its still happening

Feedback Tracker Admin 2022/08/25 07:03:18

Hi blindman,

Thanks for your feedback!
Did this issue still happen in latest version?
If so, when this memory error pop up, please go to take manager, and right click on CC.exe or IC.exe, and Click Create Dump file.
It'll collect the error msg from application, please send this dump file to us!
Thanks for your help!

Calvin
Reallusion.