Votes
0
Product:
Character Creator 4
Version:
4.01
Status:
Not Reproducible
Issue 8614
Random memory error crashes
With both IC 8 and CC4 i am getting a memory error crash that happens randomly, it does not occur with any specific action, so it's not possible to create a step flow that can replicate. As a random action by its nature has no "apparent" cause. the error messages have different instruction codes.
There is not a problem with my system as I still have IC7 and CC3 installed and these crashes do not occur when using these versions.
Ive attached screen grabs of the error messages
If it wasnt for the autosave i would have lost a considerable amount of work to this issue
OS: Windows 10
Attachment:
  • IC8 crash.JPG
  • CC4 crash1.JPG
  •  3
  •  603
Bug
Submitted byblindman Jun 14, 2022
1
COMMENTS (3)
Feedback Tracker Admin Mar 2, 2023 
Hi blindman,

Does this issue still happen in CC v4.2?
If so, please follow the steps in previous comment, and send us your dump file.
Thans for your help!

Calvin
Reallusion
blindman Dec 10, 2022 
I am still getting random memory crashes, at least 2 per day. So its still happening
Feedback Tracker Admin Aug 25, 2022 
Hi blindman,

Thanks for your feedback!
Did this issue still happen in latest version?
If so, when this memory error pop up, please go to take manager, and right click on CC.exe or IC.exe, and Click Create Dump file.
It'll collect the error msg from application, please send this dump file to us!
Thanks for your help!

Calvin
Reallusion.
1