Votes
0
Product:
Character Creator 3
Version:
3.31
Status:
Not Reproducible
Issue 7249
Program Won't Open Complains about DX11 Graphics Card
The program no longer runs. It complains that I don't have a DX11 compatible graphics card. I have a GeForce GTX 1060 card with 6GB and the program has always worked with this card before. However, I recently have attached a second monitor that is being driven by an Intel HD graphics Card. In this scenario, the Intel display is identified by Windows as ID 1 and my other display driven by GeForce is ID 2. The GeForce display is checked as being the Main Display.

However, it seems likely that the CC3 program is recognizing the ID 1 display adapter and disqualifying it.
OS: Windows 10
  •  9
  •  1830
Bug
Submitted byMagique Sep 9, 2020
1 2
COMMENTS (9)
Feedback Tracker Admin Oct 21, 2020 
Hi Magique,

Did you launch CC3 successfully?
Feel free to let us know any progress!
Thanks for your patience and help.

Calvin
Reallusion.
Feedback Tracker Admin Oct 12, 2020 
Hi Magique,

Thanks for your reply.
Cause we can't reproduce this issue in our end.
Could you left one of the screen : SyncMaster with Intel(R) HD Graphics 630 plugged in, and launch CC3 to see if it still pop out DX11 msg?

Calvin
Reallusion.
Magique Sep 28, 2020 
Here is the system information.
Feedback Tracker Admin Sep 28, 2020 
Hi Magique,

Thanks for your feedback!
Could you send your system info to us?
Here is the link to show you how to get the info.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Thanks for your help!

Calvin
Reallusion.
1 2