Votes
0
Product:
Character Creator 3
Version:
3.4
Status:
Closed
Issue 7747
Program Loads and immediately becomes unresponsive
Load program, initial character loads and then the program freezes and becomes unresponsive when you click on anything.
OS: Windows 10
Attachment:
  • Not Responding.png
  •  2
  •  582
BugGeneral
Submitted byDL650pilot
1
COMMENTS (2)
DL650pilot 
When uninstalling Smart Gallery, the program behaves normally. When reinstalling Smart Gallery, it starts freezing again.
Feedback Tracker Admin 
Hi DL650pilot

Do you using multiple monitors?
If yes, please try to disable extended monitor, leave the major one (ref: https://itstillworks.com/switch-dual-monitor-single-1209.html)
Then open CC/ IC with installing Smart Gallery.
After syncing, you could close program to make CC/ IC always open in the main monitor.
Finally let your extended monitor enable, and do not dock/ undock Smart Gallery to avoid freezing issue happens again.

Please feel free to contact us if any, thank you
Tina
Feedback Tracker Admin 
Hi DL650pilot,

Thanks for your feedback.
Please try to uninstall Smart Gallery to see if the issue still exist.

Calvin
Reallusion.
1