Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Not Reproducible
Issue 11840
PROP KEY EDITOR INCOUNTER ISSUE
CARTOON ANIMATOR 5.33 , PROP KEY EDITOR SUDDENLY INCOUNTER ISSUE
OS: Windows 10
Attachment:
  •  4
  •  46
Bug
Submitted bybeyondofhorizen Feb 26, 2025
1
COMMENTS (4)
Feedback Tracker Admin Mar 28, 2025
Hi beyondofhorize,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin Feb 27, 2025
Hi beyondofhorize,

We apologize for the inconvenience and hope it can be sorted out shortly.

1. Please provide your crash dump file to help us identify the problem.
Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

2. Please provide your system information file to help us identify the problem.
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

3. Please provide your image or ctProject file to help us identify the problem.

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
beyondofhorizen Feb 27, 2025
When we use prop key editor to make bone on a prop, to make animation. After that when we play to see animation, software just close by own, you can see following video mentioned below also it's just happened after update my previous version through version 5.33.
Feedback Tracker Admin Feb 27, 2025
Thank you for your feedback.

We have received the video you provided, but it's not very clear what issue you are referring to. Could you elaborate on the problem you encountered in the Prop Key Editor?

Allen
Reallusion
1