Hi! I'm having a problem with one particular file, a scene with two characters animated with expressions, motions, and viseme/lip sync, but only an ibl for background, that keeps crashing iclone.
I'd saved several times, and everything was working fine, but then I started changing the ibl, it crashed, and now even the saved version (from before the ibl changes) crashes. Restore didn't work either.
iClone opens other scenes fine, even those with these two characters, so I *think* it's just this file that's corrupted, and normally I'd just shrug and recreate it, but I have a lot of expressions and motions that were so right for this scene, I'd hate to lose it all.
I've attached the suggested system information thing, but it's been at least two hours since the issue occurred--I have no idea if that affects what it will tell you or not. Also, I'm uploading the file that keeps crashing to my Google Drive to share if you want that, but my wifi is currently slow, so it may be a while before I can share that.
Hi Nicole,
Thank you for sending us your project file.
We found that iClone may crash when loading a project file larger than 4GB.
Fortunately, I think your project file is not corrupt. Please standby as we are working on a hotfix that may help you move forward.
Should you have further questions, please feel free to let me know.
Irving
Reallusion
3DChick
Private Comment
Feedback Tracker Admin
Dear Nicole,
Sorry to hear you are experiencing this issue.
It will be really helpful if you can provide the project file. Please put the link in the next private comment.
Thanks for your help.
Irving
Reallusion
